Returns Policy - Gray Bay

Overview

Our refund and returns policy is 7 days. This means you have 7 days after you receive your order to request a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom sizes and custom branded cannot be returned.

There are certain situations where only partial refunds are granted:

Non-branded items
Items that are not as per order, ie incorrect extras, binding, etc
The quality of workmanship
Inferior materials.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be reimbursed or the item replaced within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tracy@graybayza.co.za and send your item to: Pudo Locker (Watercrest Mall)

To return your product, you should mail your product to: 2 Park Drive, Crestholme, 3610.

What is not covered under the Gray Bay Return & Exchange

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.